Shipping policy

At andyshomedecor.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the details below before placing your order.

Company Introduction

This website is operated by Andy’s Home & Decor.
Throughout the site, the terms “we,” “us,” and “our” refer to Andy’s Home & Decor.

Business Address (Non-Return Address)

Registered Address:
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada

Important Address Notice

  • The address listed above is not a return address

  • Returns sent to this address without prior approval may not be received or processed

  • All return requests must be approved by customer support before shipment

This website serves customers in Australia, and all orders are processed with the goal of providing a smooth and reliable shopping experience for the Australian market.

Shipping Costs

We offer free standard shipping on all eligible orders within Australia.

  • Shipping cost: AUD $0

  • Applies to: All qualifying orders and delivery locations within Australia

Order Processing Time

  • Order cut off time 8PM (GMT +8)

  • Orders are processed within 1–3 business days (Monday–Friday)

  • Orders placed on weekends or public holidays will be processed on the next business day

Delivery & Transit Time

Estimated delivery time is 7–10 business days.

Please note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link so you can monitor the delivery status of your order online.

Returns, Missing Items & Damaged Orders

If you are not satisfied with your order, or if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:

info@andyshomedecor.com

  • Return instructions will be provided after approval

  • Unauthorised returns will not be processed

For full details, please refer to our Return & Refund Policy.

Important Shipping Notes

  • We are not responsible for courier delays caused by circumstances beyond our control

  • Customers are responsible for providing accurate and complete shipping information at checkout

  • Failed deliveries due to incorrect or incomplete addresses may result in additional shipping fees

Company Information

Store Name: Andy’s Home & Decor
Website: www.andyshomedecor.com
Email: info@andyshomedecor.co